ERC, CENECO: NO DISCONNECTON FOR CONSUMERS WITH 160kWh BELOW CONSUMPTION

In compliance with the advisory of the Energy Regulatory Commission (ERC) dated 29 October 2020, we wish to inform our member-consumer-owners (MCOs) that Central Negros Electric Cooperative, Inc. will not be implementing disconnection of electric services until December 31, 2020; for unpaid bills with 160 kilowatt hour (kwh) and below consumption per month. This is twice the ERC-approved lifeline consumption level of 80kwh/month for CENECO consumers. This policy of no disconnection shall cover the billing period September 14, 2020 (effectivity of the Bayanihan to Recover as One Act) until December 31, 2020.

Consistent also with the abovementioned ERC Advisory, a 30-day grace period will be implemented on the payment of the September 2020 bill which fell due during the period of Modified Enhance Community Quarantine (MECQ), from September 8 to 30, 2020. This is applicable only for member-consumer-owners in Bacolod City where the said MECQ was implemented. Any unpaid balance after the lapse of the 30-day grace period shall be paid in three (3) equal monthly installments without incurring interests, penalties and other charges.

MCOs who have the ability to pay are encouraged to settle their bills within the original due date to help manage the cash flow in the energy supply chain and ensure continuous supply of electricity.

Government Offices, Government Agencies, Government Owned and Controlled Corporations, and other Government instrumentalities are not covered by the said ERC advisory.

Should you have further queries, please feel free to contact our customer service hotlines 458-6777 locals 1212, 1304 and 1303.

(SGD.) MARIA AGNES L. CLARO, MBA
OIC – Office of the General Manager